Visa Infinite Luxury Hotel Collection Terms
Card Eligibility
Only eligible Visa Infinite cardholders may book hotels at
https://www.visainfinitehotels.com and receive special Visa premium card benefits. This site contains hotels that participate in the Visa Infinite Luxury Hotel Collection program that offers the 7 Premium Benefits to eligible Visa Signature and Visa Infinite cardholders, as well as a subset of properties that offer an additional 8th Visa Infinite benefit exclusively available for Visa Infinite cardholders.* As a Visa Infinite credit cardholder, you're eligible to book hotels that offer both the 7 Premium Benefits and the additional 8th Infinite benefit. The Visa Infinite Luxury Hotel Collection is specifically designed to offer an unparalleled experience from properties hand selected to deliver the premium benefits you expect from the Visa Infinite Luxury Hotel Collection as well as an additional 8th Visa Infinite benefit at participating properties. The 8th Visa Infinite benefit is a special amenity unique to each participating property just for Visa Infinite cardholders.*
Best Available Rate Guarantee
Please note: During COVID-19 (until further notice), we are unable to match rates through our Best Available Rate Guarantee.
The best publicly available rates are guaranteed whenever you book with the Visa Infinite Luxury Hotel Collection. If you find a lower room rate† on another website within 24 hours of making a booking with us, we will match the rate.
The lower rate found must:
Have identical booking requirements and policies for payment and cancellation as your Visa Infinite Luxury Hotel Collection booking
Be for the same hotel, room type, stay dates/length and number of guests
Be publicly viewable and verifiable on the other website
Be for room only, premium of other benefits or perks
Full terms & conditions are below.
To make a claim, simply complete our Best Rate Guarantee online claim form within 24 hours of making a booking with us. We will review your claim and contact you within 48 hours.
Please note: Hotel cancellation policies vary greatly. Many of our hotels are flexible and allow cancellation up to 24 hours in advance of your stay. The Visa Infinite Luxury Hotel Collection understands that sometimes travel plans change, and therefore does not charge additional change or cancel fees.
Best Available Rate Guarantee Terms & Conditions:
The Visa Infinite Luxury Hotel Collection guarantees the best publicly available rates for all of our hotels, subject to the following terms and conditions:
The Best Available Rate Guarantee online claim form must be completed in full within 24 hours of making your Visa Infinite Luxury Hotel Collection booking.
Claim must include the lower rate and exact link (URL) where it can be confirmed.
The following rates do not qualify:
Pre-paid, non-cancellable, and/or non-refundable rates
Rates available on auction or flash sale websites like (but not limited to) Priceline or Hotwire
Reward program rates, corporate/group rates, government rates and/or other rates not available to the general public
Packaged rates that include the room with other travel and/or entertainment goods and services such as (but not limited to) airline tickets, car rentals or show tickets
If the lower rate is verified, your nightly rate will be adjusted to reflect it.
The rate and/or benefits cannot be combined with hotel specific special offers or packaged promotions or other rates not publicly viewable.
The Visa Infinite Luxury Hotel Collection has the sole right to determine the validity of any claim.
The Visa Infinite Luxury Hotel Collection has the discretion to determine if a competing rate is genuinely available.
In the case of a dispute, the Visa Infinite Luxury Hotel Collection’s decision is final.
The Visa Infinite Luxury Hotel Collection reserves the right to modify this Best Available Rate Guarantee at any time.
Automatic room upgrade upon arrival
Upon availability at check-in, you will be upgraded to the next highest room class for the duration of your stay.
Complimentary in-room Wi-Fi
Upon check-in you will be provided with complimentary in-room Wi-Fi, if available, for the duration of your stay.
Complimentary daily breakfast for two
For the length of your stay, you and one guest will receive complimentary continental breakfast daily. If the hotel does not offer continental breakfast, they will offer another dining or other benefit of equal value based on local market rate.
$25 U.S. Dollars (USD) food or beverage credit
During your hotel stay you will receive a $25 USD credit at check out. Limit of one $25 credit per room, per stay. A stay is defined as consecutive nights spent at the same hotel, regardless of check-in/check-out activity. Any charges over and above the credit described above will be applied directly to your account to settle upon departure. Credit has no cash value and is not valid on room rate or third party services.
VIP guest status
As a guest through the Visa Infinite Luxury Hotel Collection, you will be recognized within the hotel as a VIP guest. VIP guest services and amenities differ by property.
Late check-out upon request
Late check-out is available upon request, upon availability by the hotel. At the time of check-in, or during the course of your stay, you may contact the front desk and request late check-out up to 3PM.
Additional 8th Visa Infinite benefit available for eligible Visa Infinite cardholders at more than 200 Visa Infinite Luxury Hotel Collection properties
Enjoy an additional complimentary benefit available at a special collection of properties in the Visa Infinite Luxury Hotel Collection. Some properties may require a minimum night stay or require booking certain room categories. Please consult the terms and conditions for each property.
The 8th complimentary Visa Infinite benefit* may be one of the following, but not inclusive, to:
(All credits are USD)
* In cases where one of the benefits is not available at a hotel, the hotel may provide a substitute benefit of equal value. Some hotels may provide one of the benefits as a standard feature of the room being booked. In those cases, the hotel may or may not provide a substitute benefit of equal value. Resort fees that cover any of the benefits are not reimbursable. Reservations must be booked either on a Visa Infinite Luxury Hotel Collection website or through Visa Concierge for benefits to apply. Some properties may require a minimum night stay or require booking certain room categories to receive the additional complimentary benefit. Please consult the terms and conditions for each property.
Visa Infinite® Rental Car Privileges Terms
Avis®
Discount applies to base rate only at participating locations. Discount varies by rental date, location and vehicle type. Taxes, other governmentally-authorized or imposed surcharges, license and concession recoupment fees, airport and airport facility fees, fuels, additional driver fee, one-way rental charge and optional terms such as Loss Damage Waiver (LDW) up to $30 per day are extra. Renter must meet standard age, driver and credit requirements. 24-hour advance reservation required. May not be combined with other discounts. Availability is limited. Subject to change without notice. Blackout dates may apply See
Avis.com/visainfinite for full terms and conditions.
Hertz®
Benefits are valid when you pay with your Visa Infinite card and use your Visa Infinite Customer Discount Program (CDP) at the time of reservation and are enrolled in Hertz Gold Plus Rewards®. Standard rental qualifications apply, see
www.Hertz.com/visainfinite for full terms and conditions.
National®
Discount applies to base rate only at participating locations. Discount varies by rental date, location and vehicle type. Taxes, other governmentally-authorized or imposed surcharges, license and concession recoupment fees, airport and airport facility fees, fuels, additional driver fee, one-way rental charge and optional items such as Loss Damage Waiver (LDW) up to $50 per day are extra. In the U.S., check your insurance and/or credit card for rental vehicle coverage. Renter must meet standard age, driver and credit requirements. 24-hour advance reservation required. May not be combined with other discounts. Availability is limited. Subject to change without notice. Blackout dates may apply. Void where prohibited. To receive the automatic upgrade in the National Car Rental Executive Level Program, Cardmember must enroll in The Emerald Club Executive Level program by visiting
www.nationalcar.com/offer/infinite. This offer is valid for one year starting from when you enroll and is only available to Visa Infinite® Cardmembers. To qualify for automatic renewal of The Emerald Club Executive Level program after the first year, cardmembers are required to have 12 paid rentals or 40 paid rental days in a calendar year. The Emerald Club Aisle is available at select locations only and is subject to the Emerald Club membership terms and conditions. The Emerald Club and its services require a signed Master Rental Agreement on file. National, the "flag", and Emerald Club are trademarks of Vanguard Trademark Holdings USA LLC. © 2020 National Car Rental. All rights reserved.
